Domestic customers will be charged a flat shipping rate.
All orders placed Monday - Friday (excluding public holidays) before 1 PM AWST will begin processing that day and will ship within 24 hours pending availability and credit verification.
Orders placed after 1 PM AWST will begin processing the next business day.
Orders placed on Friday after 1 PM AWST will ship the following Monday. Transit times do not include Saturday, Sunday or public holidays.
Orders within Western Australia Metro area will be sent via Sendle. Once your order is dispatched, you will receive an email with tracking notification which will allow you to find out approximately when your order is expected to arrive, however, these estimates are subject to change and are not guaranteed.
Your order may require a signature upon delivery. Please provide an address where someone will be likely to be able to receive the package between 9.00 AM and 5.00 PM.
Stella Rose delivers all international parcels using Australia Post or an alternative courier service.
International orders will have an approximate delivery window of 10-14 business days depending on your location.
Your order may require a signature upon delivery.
Your order may be subject to customs clearance. This may cause delay beyond estimated delivery timeframe.
Responsibility for any customs fees or taxes rests with the customer.
Once Stella Rose has delivered the merchandise to the carrier, you (the customer) will assume the risk of loss and title for the merchandise.
We are not responsible for lost packages. We are not responsible for courier delays. We cannot issue a refund if your package is lost or damaged in transit.
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